1. Introduction

This Privacy Policy explains how Gamride Pro ("we," "our," "us") collects, uses, and protects your personal information when you use our premium ride-hailing platform and mobile application within The Gambia.

We comply with the Gambia Data Protection Act and generally accepted privacy principles (GDPR-style) to ensure your data is handled securely and transparently.

By using Gamride Pro, you agree to the practices described in this Privacy Policy.

2. Information We Collect

a. Personal Information

When you register or use Gamride Pro, we may collect:

Full name
Mobile number and email address
Profile photo
Gender (optional)
National ID or Driver's License (for drivers)
Payment information (Credit/Debit Cards, Mobile Money)

b. Location and Trip Data

To enable instant pricing and ride matching, we collect:

GPS location (before, during, and after rides)
Pickup and drop-off addresses
Trip timestamps, distance, and duration
Traffic and demand data for pricing calculations

c. Device and App Usage Data

We may automatically collect:

Device type, operating system, and version
App usage metrics and crash logs
IP address and browser information
Cookies or tracking pixels on our websites

d. Communications and Support Data

When you contact support or use in-app chat:

Messages and support tickets
Call logs (if you contact drivers via in-app calling)

3. How We Use Your Information

We use the information we collect to:

Provide instant pricing and ride-matching services
Process payments and manage payment methods
Verify identities of drivers and riders
Improve app performance and user experience
Detect and prevent fraud, unauthorized access, and abuse
Communicate ride details, receipts, and updates
Comply with legal obligations or law-enforcement requests
Send optional marketing and promotional messages (you may opt out at any time)

4. Legal Basis for Processing

We process personal data on the following grounds:

Consent: When you sign up or enable location sharing
Contractual Necessity: To deliver the ride you requested
Legitimate Interest: To ensure safety and prevent fraud
Legal Obligation: To comply with Gambian transport or tax laws

5. Data Sharing and Disclosure

We do not sell your personal data. However, we may share it with:

Drivers and Riders: Limited data for ride coordination
Payment Processors: For secure transactions and refunds
Third-Party Service Providers: Hosting, analytics, SMS, or email services
Law Enforcement: When required by court order or regulatory request

All partners are bound by strict confidentiality agreements.

6. Data Storage and Retention

Your data is stored on secure servers located in West Africa. We retain personal information for as long as necessary to provide services and comply with legal obligations (typically five years after last activity). You may request deletion of your account at any time by emailing support@gamridepro.com.

7. Data Security

We use industry-standard security practices including:

SSL/TLS encryption for data in transit
Secure storage and access control on servers
Regular security audits and employee training
PCI DSS compliance for payment data

However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

8. User Rights

Under the Gambia Data Protection Act and applicable laws, you have the right to:

Access and request a copy of your data
Request correction of inaccurate information
Request erasure of data ("right to be forgotten")
Withdraw consent for marketing or data processing
Lodge a complaint with the Gambia Data Protection Commission

All requests can be sent to support@gamridepro.com with the subject "Privacy Request".

9. Cookies and Tracking

Our websites use cookies to improve user experience and analyze traffic. You can control or delete cookies via your browser settings. By continuing to use the site without disabling cookies, you consent to their use.

10. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect information from children under 18.

11. International Data Transfers

If data is processed or stored outside The Gambia, we ensure it is protected by adequate safeguards and binding contracts consistent with international standards.

12. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be published on the Platform with the updated effective date. Your continued use of the services after an update means you accept the changes.

13. Contact Us

For privacy-related questions or concerns:

Email: support@gamridepro.com
Phone: +220 5533578
Address: C8M4+PP7 Bakoteh, Tippa Garage KM, The Gambia