How Can We Help?
24/7 premium support for all your needs.
Frequently Asked Questions
Find quick answers to common questions
How does instant pricing work?
Our advanced algorithm calculates your exact fare based on distance, time, and current demand. The price you see is the final price - no surprises, no negotiations needed.
What payment methods do you accept?
We accept credit/debit cards (fully integrated), cash, Wave, Yonna, APS, and Afrimoney. Card payments are seamless with saved payment methods for one-tap checkout.
How quickly will I get a ride?
Average pickup time is under 5 minutes in major areas. Our smart matching algorithm connects you with the nearest available professional driver instantly.
Can I schedule rides in advance?
Yes! Schedule rides up to 7 days in advance. Your fare is locked in at booking time, so you'll know exactly what you'll pay.
What if I need to cancel?
Cancellations within 2 minutes of booking are free. After that, a small fee may apply if your driver has already started towards your location.
How do I save a payment method?
Add your card details in the app's Payment Methods section. Your information is encrypted and secure. Use saved cards for instant one-tap checkout.
What makes Gamride Pro different?
We offer instant upfront pricing, premium drivers, seamless card payments, and faster pickups. No negotiation needed, no hidden fees, just premium service.
Is my ride insured?
Yes. All Gamride Pro rides include comprehensive insurance coverage for both riders and drivers. Your safety is our priority.
Emergency Support
If you're experiencing a safety emergency during a ride, use the in-app emergency button or call:
Emergency: +220 5533578